English | Effective Date: 2026-09-29 | Last Updated: 2026-10-13
LNP83 PTE. LTD. (UEN 202624637N, 8 Temasek Boulevard #42-01 Suntec Tower Three Singapore 038988, the “Company”) operates the “Reading Your Love” website and related services (the “Service”).
By creating an account, purchasing Carrots, or using the Service, users are deemed to have agreed to these Terms of Use (the “Terms”).
The Service provides personalised content called “Readings” based on the birth information entered and the topics selected by users. Readings are content in which “SARANG”’s own interpretations are individually tailored using AI.
Readings are creative content intended for entertainment and general reference only, and are neither statements of fact nor definitive predictions. They are not a substitute for psychological, medical, legal, financial, or other professional advice. Accordingly, the Company does not guarantee the accuracy or completeness of Readings, or any particular outcome or effect, and is not responsible for any emotions, actions, decisions, or outcomes arising from Readings. Users bear sole responsibility for all outcomes arising from Readings.
The Service is intended for users aged 18 or older (or who have reached the age of majority in their country of residence). Minors may therefore not create an account on the Service.
Users are responsible for keeping their account credentials confidential and must provide accurate information when creating an account and using the Service. Inaccurate information may affect the content of Readings, and users are responsible for any resulting consequences.
If users enter information about someone other than themselves, they bear sole responsibility for the entry and use of that information.
The Company reserves the right to suspend or terminate accounts that violate these Terms.
“Carrots” are closed-loop digital credits that confer rights to use the Service and may be used only within the Service. Carrots may not be sold, transferred, or exchanged. Carrots provided free of charge have no cash value.
The price of Carrots may vary depending on the payment currency and the local payment method used.
The number of Carrots, payment currency, price, taxes, and total payment amount are displayed before payment. Payments are processed through Stripe and its payment partners. In the course of processing a payment, the user’s card issuer or financial institution may impose cross-border transaction fees, currency conversion fees, or other charges. Such charges are neither imposed nor controlled by the Company.
Purchased Carrots are issued and confirmed only after successful payment and are immediately credited to the account.
Once a user confirms a Reading and content generation begins, the corresponding Carrots are deemed to have been used.
Except as otherwise required by applicable mandatory law or provided in these Terms, no refunds are available for the following:
As a general rule, unused paid Carrots are non-refundable unless applicable law requires a refund or the Company approves a refund under these Terms. However, the Company may, in its reasonable discretion, approve a payment cancellation or refund for unused paid Carrots after considering the specific circumstances, including the time elapsed since purchase, whether the Carrots have been used, payment status, technical issues, and the possibility of fraudulent use. Carrots provided free of charge are excluded from the calculation of the refund amount and will be revoked upon a refund. Such exceptional treatment does not guarantee the same treatment for other users or subsequent transactions.
If the Company suspects abuse of the refund system, repeated payment cancellations, submission of false or manipulated materials, unjustified disputes concerning Readings already provided, or similar conduct, it may reject a refund request or restrict account use after verifying the facts.
If it is confirmed that the Service was not properly provided due to an error in the Service or payment processing, such as a duplicate payment, failure to credit paid Carrots after payment has been completed, or failure to generate a Reading after Carrots have been deducted, the Company will take reasonable measures, such as restoring Carrots, cancelling the payment, or issuing a refund, depending on the nature of the problem. In such cases, users must submit the materials necessary to verify the facts. The Company will first seek to resolve the problem by restoring Carrots. If the problem cannot be resolved within a reasonable period or applicable law requires a refund, all or part of the relevant transaction amount will be refunded to the original payment method.
If the Company permanently discontinues the Service, it will take reasonable measures in accordance with applicable law, such as providing an opportunity to use unused paid Carrots or refunding the corresponding amount.
Please send requests concerning payment errors or refunds to support@readingyourlove.com, including the following information:
The Company may request additional information for verification.
The Company will process refunds within the time limits prescribed by applicable law. After the Company approves a refund, the time it takes for the refund to be reflected in the original payment method may vary depending on the processing times of Stripe, its payment partners, and the user’s financial institution.
Differences in amounts resulting from exchange rate fluctuations or fees imposed by the user’s financial institution may not be compensated to the extent that they are beyond the Company’s control.
All content provided through the Service and all intellectual property rights relating to the Service belong to the Company and are protected by applicable laws and regulations. The Company implements legal and technical measures to prevent unauthorised copying of the Service.
Without prior written consent, users must not copy, reproduce, sell, publish, distribute, automatically collect content from, reverse-engineer, interfere with, or misuse the Service. Attempts to circumvent technical restrictions and access to the Service using automated tools are also prohibited.
The Company is not liable for consequential or indirect losses, loss of anticipated profits, or losses arising from causes attributable to users, communications networks, devices, payment methods, or other causes beyond the Company’s reasonable control.
The Company’s total liability shall not exceed the amount actually paid by the user for the purchase giving rise to the claim.
The Company may carry out maintenance on, modify, suspend, or discontinue all or part of the Service for legal, security, technical, or other business reasons.
These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over disputes relating to these Terms. However, this does not limit any mandatory laws or jurisdictional rules applicable in the user’s place of residence.
Translations are provided with the same meaning; however, in the event of any discrepancy, to the extent permitted by applicable law, the English version shall prevail.
The Company may amend these Terms to reflect changes to the Service or its business operations. Changes that materially affect users’ rights will be communicated before they take effect through notices on the Service or other appropriate means.
The amended Terms apply from the effective date indicated at the top of these Terms. By using the Service after the Terms have been amended, users are deemed to have agreed to the amended Terms.
The Company has appointed a Data Protection Officer (DPO). Please direct enquiries regarding the processing of personal data and related rights to the DPO at support@readingyourlove.com.
Reading Your Love | LNP83 PTE. LTD.